Return, Refund, Store Credit & Exchange Policy – DEM Clothing
At DEM Clothing, we are committed to providing premium-quality clothing and a great shopping experience. Please read our Return, Refund, Store Credit & Exchange Policy carefully before placing your order.
> Return Policy
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Return requests must be raised within 5 days of delivery.
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Products must be unused, unwashed and in their original condition.
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All original tags, labels and packaging must be intact.
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All return requests are subject to product inspection and approval.
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Products that do not meet these conditions may be rejected, except where required by applicable law.
> Refund Policy – Store Credit Only
DEM Clothing does not offer cash refunds for eligible customer-initiated returns. Instead, approved returns will be compensated through Store Credit, subject to this policy and applicable consumer protection laws.
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Store Credit will be issued after the returned product has been received and inspected.
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Store Credit can be used to purchase products available on our website.
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Store Credit is non-transferable and cannot be exchanged for cash, except where required by law.
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Store Credit redemption instructions will be shared through the customer's registered contact details.
This policy does not restrict any refund or other remedy required by applicable law.
> Exchange Policy
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Exchange requests must be raised within 5 days of delivery.
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Requests submitted after this period will not be accepted under our standard exchange policy, except where required by law.
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Products must be unused, unwashed and in their original condition, with all original tags and packaging intact.
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Exchanges are subject to product inspection and stock availability.
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Size exchanges are available for eligible products, subject to approval and availability.
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If the requested size or product is unavailable, our team will contact you to discuss the available options.
> Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs or videos of the issue.
Our team will review your request and provide an appropriate resolution, which may include a replacement, Store Credit or refund, as applicable under the law.
> Non-Returnable Products
Products may not be eligible for return or exchange if:
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They have been worn, washed or altered by the customer.
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They have been damaged due to improper washing, ironing or handling.
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Original tags or packaging are missing.
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They fail to meet the eligibility conditions stated in this policy.
These exclusions do not apply where a remedy is required by applicable law.
> Shipping Charges
Return or exchange shipping charges may apply to customer-initiated requests, provided the charges are communicated in advance and comply with applicable law.
If an issue arises due to a defective, damaged or incorrect product, DEM Clothing will handle the matter in accordance with applicable law.
>How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
Our team will review your request and guide you through the next steps.
> Contact Us
For any questions regarding returns, exchanges, refunds or Store Credit, please contact At demandco11@gmail.com